Cancellation OR Refund


Prior to making payment for the Electronic Travel Authorization (eTA), you will have an opportunity to review all the details you provided on your screen and change or cancel them if necessary. If after this step, you realize you've made a mistake, you can either make a new application or contact your nearest Canada visa office. As soon as possible payment is received, you are deemed to have engaged the Services. Once the service has been provided by our team, it cannot be cancelled due to change of mind or you no longer wish to utilize it.

If your request is denied, you may be refunded except government processing including fees, credit card service fees and our professional service fees. If this card is no longer valid, you will be responsible to make arrangements with your bank or credit provider to have the funds transferred.

Last Revised : November 2, 2016